Robert R. Baldassano

240 Maple Street


Dickson City, PA, 18519



Cell: (570) 332-6193

OBJECTIVE: Position that best utilizes my Technical & Management skills

SKILLS: Over 15 years of combined experience in:

Vega Consulting, for Northrop Grumman IT, Sr. Business Analyst, at the State of Maine, Augusta, ME Feb. 2006 - Present ·Oblix application installation, configuration, and maintenance.
·Integration of RSA SecurID with a CDC provided health care application (NEDSS).
·Integration of Weblogic, OHS, Apache, and IIS based applications into Oblix and RSA based SSO solutions.
·Configuration of the RSA ClearTrust WebAgent, and RSA SecurID Web Agent.
·Documentation of BCP and Disaster Recovery program for internal systems.
·Creation and running of Load Runner Test scripts, in conjunction with the application specialists to do performance metrics measurements on the above mentioned systems.
·Assisted in Training environment setup and configuration
·Assisted in Failover and Failback process documentation

Entology Inc. Consultant, Bedminster NJ, Oct 2005 – Jan. 2006
· Oblix application installation, configuration, and maintenance for multiple customer sites.
· Created an Oblix training program for internal and external customers.
· Designed multiple Practice wide templates for Power point and Excel to allow consultants to better track component changes, and customer needs for contract fulfillment.
· Successfully implemented 5 major changes in 3 months for a primary customer.

Northrop Grumman IT, Sr. Business Analyst, USPS Wilkes-Barre, PA April 2005 – October, 2005
·Develop and maintain the Oblix implementation for the US Postal Service. Implementing a multi-phased environment intended to ultimately handle over 50,000 user logins per day, and a five million user base.
·Email/Phone support of current environments
·Integration of all new applications into the Oblix registration / single sign-in process project.
·Project tracking and reporting to Multiple groups
·Instrumental in doubling the available capacity of the current implementation.
·Coordinated change requests between multiple environments & groups.
·Spear headed functionality changes to allow for robust troubleshooting of the environments, which has led to an increased uptime of the system.

NovaSource Inc, Sr. Business Analyst, USPS Wilkes-Barre, PA Oct 2004 - April 2005
·Develop and maintain Oblix implementation.
·Email/Phone support of current environments
·Integration of all new applications into the Oblix registration project.
·Project tracking and reporting to Multiple group

Vianeta Communications, Inc. Technical Support Engineer, Milpitas, CA, May 2004 - Oct. 2004
Technical Support for an enterprise wide Medical Dictation and Transcription services ASP.
·Customer case management
·Installation, configuration and maintenance of test environments
·Review, troubleshoot and resolve all customer issues. (including end user, through Server side issues.
·Provide QA with steps for reproduction of the failure and expected resolution results
·Management of Customer software download web site

Oracle (formerly Oblix, Inc.) Sustaining Software Engineer (level 1), Cupertino, CA, June 2003 - May 2004
Escalation handling for enterprise wide Identity Management and Access Control application suite
·Customer case escalation management
·Installation, configuration and maintenance of multiple test environments for Oblix applications (versions 5.2, 6.0, 6.1, 6.5)
·Review, troubleshoot and resolve (via code fix or documentation change) for all customer issues.
·Provide QA with steps for reproduction of the failure and expected resolution results
·System administrator of all Windows and Unix (Solaris, Linux) test systems (use of PQDI for system imaging)
·Management of Customer Response Team and Engineering team web sites
·In charge of documenting new corporate procedures for escalation and system management
·Instrumental in development of a new Escalation Database, for tracking customer issues, worked with IT for implementation
·Liaison to IT
·Wrote functional design documentation for proposed productivity tool

PeopleSoft Inc. CRM division (Formerly Vantive), Sr. Product Support Analyst, Santa Clara CA, Feb 1999 - June 2003
Telephone Technical Support and Proactive Management of data to 900+ customer base.
· Primary Support Analyst for Proprietary API application
·Black & White box testing and debugging of custom API/VB/JSP/Perl/C applications and Unix shell scripts
· Load and system testing using Load Runner, WinRunner & Purify
· Project Management for product & infrastructure changes
· Web & FTP site Administrator
· Review of resolutions and failures
· Editor of the Monthly customer news letter "Just the FAQ"
· Create and/or organize regular live sessions via Interwise software
· Mentor to junior level support Analysts. Actively took part in customizing training programs to assist analysts in their educational goals
· Special project coordinator for solution database consolidation
· Introduction to LDAP technology

Brio Technology Inc., Technical Support Analyst, Palo Alto, CA 1997 - 1999
Telephone support of a Multiple Platform Database Query tool (Mac, PC, and UNIX environments). Including Database connectivity, system troubleshooting, & Application support.
· Debugging & troubleshooting of java based web application
· Primary support for Web and Server products in windows & Unix environments
· Instrumental in the training of New employees in the Tech Support department
· Technical Bulletins creator for Customer education
· Database configuration: Oracle (7, 8), Sybase SQL Server, Microsoft Server, Informix, Ingres, DB2

General Instrument, Inc. San Jose, CA Contract IT support, Jr. Systems Administrator 1996 - 1996
Vtel Corporation (Formerly Compression Labs Inc. "CLI"), IS Technical Support Specialist, San Jose, CA 1995 - 1996
XXCAL, Employment Services, San Mateo, CA. 1994 - 1995
     ·Contract Product Assurance Technician, CLI 1995 - 1995
     ·Contract QA Test Engineer, Fujitsu OSSI, Cultural Technologies Division. 1994 - 1995
Computer Sciences Corporation, CNDP Satellite Tracking Systems, Sunnyvale, CA / NAS Division - NASA Ames Research Center, Mountain View, CA. Jovial programmer / Research Analyst 1993 - 1994

     · Courses taken in Computer Science
          ·· San Jose State, University, San Jose, CA. and UC Santa Cruz, Extension courses, San Jose, CA.
     · Associate of Computer Science, Yuba College, Marysville, California

Domain Administrator: 2000 - Present Hardware/Software, Network & System Admin for
provide Free websites for local Non-profit organizations
Chapter Treasurer 2005-2006 Barony of Endless Hills, SCA
Chapter President (Branch Seneschal) 1996-1998:  Local Chapter of The Society for Creative Anachronisms. (SCA)
Web Administrator 1995 - 2004 

SCA, Principality of The Mists, (

Web Administrator 1995-2002 SCA, Province of Southern Shores, (

Student Private Pilot

Student Government, Yuba College
Cub Scout Leader, Pack 278 2003-Present Boy Scouts of America
Other languages (familiar with):
Signing in Exact English (SEE)   American Sign Language (ASL)  

SECURITY CLEARANCES: DoD, Secret (held from 1993 - 1994)

This URL: